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Indexer Issue: Uninstalling and Reinstalling Black Ice Driver on Windows 7 64-bit/Windows 8

CAUTION:  The following steps involve steps that make changes to the Windows system registry.  Please consult with your IT group and ensure that a backup of your registry is taken before running the files attached to this post.

 

MICROSOFT REGISTERY WARNING:  "Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to re-install Windows to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk."

 

If experiencing trouble with Indexer or generating eCase Files on a Windows 7/64-bit or Windows 8 workstation, it may be necessary to uninstall the driver, update the registry, install a new driver, and update the registry again.

 

The steps are listed below and a more detailed version including error messages is attached. 

Also attached are the four files needed to complete this process.

 

NOTE:  If there is still an issue printing to Indexer once these steps are complete, there is additional  help located at

https://justicetrax.zendesk.com/entries/60299770-Using-Black-Ice-for-Indexer-on-Windows-7-64-bit-and-Windows-8

 

STEPS:

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Remove and Reinstall Black Ice Win7 64bit

 

 

 

1 Uninstall Black Ice (if present)

 

2 Use the attached BlackIceRemove.reg tool to remove all traces of Black Ice from your register. You must right-click this file and select RUN AS ADMINISTRATOR to ensure that the process can write properly to your system registry.

 

3 Install the Kodak Imaging software included with this email. (KodakInstall.zip)

 

4 Install the BlackIce driver included with this tool (BlackIce64bit.zip)

 

5 Rename the BlackIce printer that was installed on your machine. It may be called "Black Ice" or "Color Plus." It needs to be called "JusticeTrax Imaging"

 

6 Register the OCX files that may fail during installation using the registerBlackIceLibraries.bat file. This file must also be executed AS ADMINISTRATOR, so be sure to right-click it and select RUN AS ADMINISTRATOR to ensure that it can write to the registry.

 

 

 

 

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