Follow

Printing Final Report returns error: 1733 - Class definition CRYSTALRUNTIME.APPLICATION is not found

Some users receiving "1733 - Class definition CRYSTALRUNTIME.APPLICATION is not found" when attempting to view or print final reports

 

DESCRIPTION:

Some users receiving "1733 - Class definition CRYSTALRUNTIME.APPLICATION is not found" when attempting to view or print final reports.

This error is related to the Crystal Merge Modules either not being present or not being installed properly.

Check to see if there are other workstations that are correctly working. If the Merge Modules were correctly installed they would reside in the C:\Program Files\Business Objects\Common\3.5\bin {location}

CAUSE:

For some reason, on at least one other workstation the merge modules did not install at all and would not install when running repair or uninstall/reinstall until the individual user was assigned or logged in as an Admin and have the full administrator rights to the workstation in question.

RESOLUTION:

Contact ensured that they did have full admin rights to the workstation(s) in question & then uninstalled & re-installed LIMS-plus.  Performing this task allowed the machine to be updated and the Merge Modules were laid down & users were able to view and print reports.

 

 

Article ID : JTKB607
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk