Many of you have worked with us over WebEx which allows us to view or take control of your computer.
Today we're starting a 90-day test of a similar, but hopefully better, product called LogMeIn Rescue. Just like WebEx, our Customer Care Representatives will be able to view your desktop or take control of your PC (with your permission) over the Internet. The reason we're trying this new product is because it's directly integrated with our issue tracking system.
When a session is started, you'll either be e-mailed a link to the session or directed to a website where you'll enter the session PIN. Once the connection is made, you'll be asked to download a small utility (just like you did with WebEx) but the applet is uninstalled as soon as the session ends. Connections can only be made using Internet Explorer 6, 7 or 8 or Firefox.
Let us know what you think of Rescue if you get the opportunity to use it in the next few months.