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Invalid Password Message using PrelogInterface

I'm using the PrelogInterface to import evidence into LIMS-plus v3.8. When I try to login, I get an invalid password message but I know my password is correct!

 

There is a known limitation with the password decryption within the case\evidence importer (PrelogInterface.exe) used with LIMS-plus v3.8. Your password must be 8 characters or less. To be able to log in to the importer, just change your LIMS-plus password.

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